First of all, what exactly is an IMEI number? Each mobile device has a unique identifying code called an IMEI. This code is 15 digits long and is needed whenever we (or the network) need to find out some information about your device. Devices that support dual SIM technology even have two IMEIs, as regulatory bodies require that each "transceiver" has its own IMEI (and dual SIM devices have two "transceivers", so one IMEI number per said transceiver).
There are different ways you can find out your device's IMEI number, depending on whether you can still use the device or not, or what make and model of handset you have. Please read on for detailed instructions:
If you can still use the phone:
The quickest and easiest way to find your IMEI is to dial *#06# on your mobile phone. Usually, you will not need to press the Call or Send button as the IMEI number will appear on your screen instantly.
Then arm yourself with a pen and some paper and jot the number down - if two IMEI numbers are displayed, just write both down:
If your phone won't switch on or you cannot use the screen:
There are different ways you can find your IMEI depending on the make and model of phone you have:
- Some devices will have the IMEI number(s) engraved on the back of the phone, near the bottom, or will have a sticker with the number(s) on it:
- Others will have it written down on the SIM tray - just pop the SIM tray out to check. if two IMEI numbers are displayed, just write both of them down and send us both.
Warning: this requires a good pair of eyes as the IMEI number is usually quite small!
- Some devices with a removable battery will have their IMEI written under the battery. Switch the device off and lift the battery. Your IMEI is usually written down on a sticker underneath the battery. Again, if two IMEI numbers are displayed, just send us both of them.
Using your computer:
- For iPhones only - on iTunes:
- Plug your iPhone into your computer and open iTunes.
- Select your iPhone from the Device menu in the upper-right corner of iTunes and then click the Summary tab.
- Click the "Phone Number" entry next to the image of your iPhone. This will cycle through the ID numbers for your device.
- For Android phones only - on Google dashboard:
- Log in to www.google.com/settings/dashboard using your Google credentials
- Expand the "Android" section by clicking the "Android" heading.
- Locate your phone in the list. If you have multiple devices associated with your account, all of the devices will be displayed. Find the device that you are trying to retrieve the IMEI/MEID numbers for.