Thank you for choosing to be a member of 1823 Group family! We understand you chose to move your business telecommunications to us for a variety of reasons, one of which will undoubtedly have been our commitment to giving you the best advice possible. At 1823 Group, we strive to develop a relationship with our customers so that you see us as your telecoms advisors, not simply as your suppliers, and that is why we like to continually advise you on how to reduce costs, and improve service.
Perhaps one of the most common reasons for increased costs is the use of mobile telephony whilst abroad. But it doesn’t necessarily have to be that way! If you follow the simple tips below, any additional expense can be minimised, whilst not impacting on your ability to function efficiently.
Consider an International Roaming Plan
By contacting Customer Services before your trip, we can advise on any mobile bundles for both voice and data, which if added could drastically reduce costs whilst abroad. If you know you will need data roaming when travelling abroad, definitely buy one of the pre-paid plans, which will significantly cut costs. We can supply 25Mb for £5.00.
Download Skype, WhatsApp, or Viber
These are great tools because they’re free apps that let you talk and text for next to nothing internationally when you use them on WiFi.
Download an app to help control data usage before leaving the UK
We like Onavo for Android, but there are plenty out there. Just type "data usage monitor" in your app store to find the one for you.
Download City Guides with Offline Access
If you know you’re going to be without an Internet connection, download or save city guides before you go. Offline Maps & Navigation, Gogobot (Trip.com) and Viator are just a few great—and free—options for saving maps, suggestions and guides to access during your trip.
Sync Before Your Trip
If you’re taking your phone with you, there’s an increased chance that you could lose it or get it stolen. Before leaving, make sure you sync your contacts and other important information before you go.
For iPhone users, please also make sure that iCloud Drive is turned off to prevent your mobile from synching to iCloud while using mobile data rather than Wi-Fi. To disable iCloud Drive please go to: Settings > Mobile Data > iCloud Drive.
Also, please disable the Wi-Fi Assist in order to prevent the handset using Mobile Data while browsing the Internet. If you're browsing the Internet with a poor Wi-Fi connection and a webpage doesn't load, Wi-Fi Assist will activate and automatically switch to cellular so that the webpage continues to load. That means you will use Mobile Data instead of a Wi-Fi connection. [Settings > Mobile Data > Wi-Fi Assist].
Keep your data in check
Check your phone settings
Switch off automatic data roaming. This is the single most cost-effective step you can take to reduce costs. Unless you absolutely must have data roaming on, set your handset to data roaming off, at all times, and use WiFi. Close all non-essential apps.
Download an ‘App Killer’
Then install it on your home screen. This will be a constant visual reminder of how many apps are running. Kill the ones you aren’t using regularly.
Avoid streaming videos or music using data roaming whilst abroad
One minute of streaming uses between 2-5MB of data! If you would like to find out more about data consumption, please have a look at our article Where does my data go?
When opening emails, be aware of photos and large documents attached.
Social Media Websites
Avoid connecting to these if possible when not on WiFi. Uploading just one photo uses about 0.5MB of data!
Set apps "auto update" permissions to "WiFi only"
This is the second-best way to reduce unexpected costs. These permissions can be found in the settings of every app store. You then control when an app updates, rather than it automatically downloading updates when you’re using roaming data abroad.
Hunt out Wi-Fi locations
Always try to go ‘online’ using free Wi-Fi hotspots in cafes, hotels, and even shops. Always search for hotspots using your phone, log on immediately and save the password, so that your phone logs on automatically. Be aware of insecure Wi-Fi however. If it's insecure... so is your data!
For iPhone users, please also make sure that Wi-Fi Assist is turned off. Whenever you are connected to Wi-Fi but in a poor connection area, your iPhone will automatically default to using mobile data otherwise. To disable Wi-Fi Assist, please go to: Settings > Mobile Data > Wi-Fi Assist.
Download a good anti-virus
Think of your phone as a computer. Viruses can increase your data consumption, as well as compromise your information.
Other things to watch out for
Avoid sending picture messages (MMS)
These messages are charged at a premium rate. Use email instead.
If you follow all, or at least some, of the above, you’ll be better able to use your phone and control the costs whilst you’re away. We really hope the advice has been useful…….and happy travelling!